Trust is one of mans key decision making criteria when meeting new people for the very first time. After all think about it. If you wish to buy a residence, select a brand new computer or even decide where you should take your partner for dinner for that special day, what can you do? You ask someone for his or her advice. In case of house you’ll ask lots of people from a variety or agents or realtors to friends and family. And needless to say you are right to. It’s a big outlay. It also affects your daily life experience. If you choose the incorrect house you’ll be reminded every time you walk around the leading door.
How about those more personal experiences like dinner with your partner? Get the incorrect advice and consequently pick the incorrect type of restaurant for a birthday or anniversary and you will have just wasted your money. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The bottom line is that online casinos are losing tens and thousands of customers every day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos demonstrates players want an even more personal service. And one the important thing criteria of that personalized service is trust. Players want honesty and integrity. Sure this can cost the casinos more to control nevertheless the upside will out weigh those costs. The survey figures show that players stick with a casino 5 times longer when customer support meets their expectation. So given these details what we now need to understand is how we are able to help casinos deliver this and fun experience too. “.
Why does trust matter so much. We referring to hardened gamblers who only want to win money right? No. Hingston tell us, “The bulk of players are a new comer to gambling. And there is huge community of individuals who are delay by the complexity of the games, the language that individuals use is confusing and they feel out of the depth. If online casinos desire to win advocates forever they have to be’your friend ‘. Behave such as the friend at school who taught you the principles of baseball or English cricket without laughing at you. Then you can certainly both enjoy the game more.”
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 have been playing less than 12 months. Only 24% were loyal to 1 casino. Over 62% played at four or more casinos.
Interestingly of those players who had been gambling for over 12 months, there is still a large number of players playing at four casinos or more, 48%. Alarmingly for online casinos 78% of these cited poor customer support as grounds for his or her fickleness 우리카지노. Only 4% of players had found site which they were entirely loyal too. But this can be a killer fact. Each of those 100 people stated that the main reason they stuck making use of their casino was because of’superb customer support ‘. Makes you think doesn’t it. Why isn’t my casino like this?
Not one of those 100 gamblers played at a’Top 20’casino. The tiny casinos are acting smarter, reacting quicker and playing the boutique game to try and compete in this sector. And its starting with an effect.
So let’s return to the trust issue. Another figure that came out from the survey. 82% of men and women asked said they would try a new online casino if recommended by a friend. 68% of men and women stated that they would try a new online casino if it was’recommended’by other players.